Students marked "pending" status but have viewed pages in the course?

[tregg76]

This is a screenshot of a student that has the pending flag still attached to their account, but you can see from the Last Activity that they have been in the course. This screenshot is from the People section of the course. 

I can also confirm in their Page View details on their account that they have viewed course URLs including the invite link and various modules. 

How is this possible? I thought the student had to either accept the invite or if they viewed the course, that the pending flag would disappear? 

I've searched forums and haven't found anything concrete. The closest forum that explains this issue is this, where I believe it's being suggested that the students may have accessed via a direct link - I tested this and could not replicate and don't understand how a student could view the invite link and still have a pending flag?: 

https://community.canvaslms.com/t5/Archived-Questions/ARCHIVED-What-s-this-pending-invite-about-and-...

Has anyone run into this before and know the cause so we can fix this?

[dbrace]

Hi @tregg76,

In looking at the student's entry in the "People" area and its table, it appears that they student might have two enrollments (based ont he "Roles" column) in the course.

Does the student have two enrollments in the course?  Are there multiple "Memberships" when viewing their "User Details" page?

• How do I view a user's profile in a course as an i... - Instructure Community - 1087
• How do I view user details for an enrollment in a ... - Instructure Community - 1216

If yes, does the non-pending enrollment/role although them to get into the course within accepting an invitation?

-Doug

[tregg76]

Hi Doug - thanks for the quick reply. The students are in two Sections, but with the same Role. When I view this students User Details, I do see separate enrollments listed for this same course, differentiated by the Role. However, all of our students are in the system in this way, and the vast majority do not have the flag issue. Below is a screenshot of the issue student, as well as another student who has been in the course and doesn't have the flag. 

And below is one more student with the flag, but that has activity logged. On both students, I see that the last activity has the same timestamp across both roles/sections. So I'm thinking there isn't a pending/non-pending enrollment or roll?

And yes, when viewing their Memberships, I see more than one listed (see below). However I also see this on a student who does not have the pending flag. 

Thank you for jumping in - hope these screenshots help

[dbrace]

Thanks for those screenshots and additional details, @tregg76.

I do not have a specific answer/explanation but I do have some things that I would look into if I were in this situation.

1. What happens if you use beta and act as the student?
2. Do you see an invitation at the top of their Dashboard?
3. Are you able to get into the course without accepting it?
4. If you are able to get into the course without accepting it, is the invitation still on the Dashboard when you return to the Dashboard?

When you stop acting as the student and return to the "People" area, is the "pending" flag/status still there?

-Doug