Student Gets Access Denied Message

[canderson14]

I just sent an announcement to all my classes describing how they will access SI Sessions. I used the FILE tab to upload three pdf tutorial documents from my desktop. They show as three links in the announcement.  A student just contacted me and said when she tries to open the files it says “access denied.” She says she generally has no problem opening PDFs on her computer.  Do you have any thoughts?

[gmessinger]

I have been trying to get help on this issue for three days... 

[langlangcat]

Known issue. it occurs sporadically for us as well. have the students wait for a while and clear their browser's cache, it may solve it or may not, but allow some time it will eventually resurface.

[Hildi_Pardo · Accepted solution]

Hi Catherine:

Without being able to see your course or know what devices, browsers, versions, etc....   here are some thoughts/ideas:

• Files:   are the files Published in the Files Index page?
• Is the student trying to click on the links to the Files from an email notification of the Announcement?   If so....is she logged in to Canvas?
• If the student is having trouble from the email notification -- perhaps have then enter the course and access from Announcements
• Is the student using an approved browser and is the browser up to date?  (I personally recommend Chrome)

I hope this is of some help 😉

[canderson14]

Thank you for these ideas! Very helpful.

[WENDYMALEY]

I also have this question.

[Chris_Hofer]

@WENDYMALEY ...

Be sure to click on the "I also have this question" button underneath @canderson14's question at the top of this page so that you'll get notified of any new comments in this thread.

[JenniferAshburn]

So, I spent an hour and a half with the Canvas support chat for faculty (two separate sessions). The issue comes and goes for me and my students, but only in one of my four courses. The chat support representative couldn't duplicate the error at the time of my 2nd chat, but my browser was out of date, and they suggested that was the issue. I used the Qwickly Multi-course Tool to make some of the links so I wonder if that caused some of the trouble (especially since I only have problems with one course). Posting here in case others are still having trouble with this issue.