Missing Media Gallery

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LPJr
Community Member

I am logged into Canvas using Google chrome and I do not have the Media Gallery as an option. I can see it when using the app in my phone but it is not there on my computer. Does anyone else have this issue right now?

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chriscas
Community Coach
Community Coach

Hi @LPJr,

The Media Gallery course menu is part of a 3rd party integration with Canvas, not part of Canvas itself, so it's going to be very hard to provide an exact answer for this.  We do have this integration at the institution I work for, and I have never encountered a time where it was visible in the app but not on the web (or vice versa).  My thought is that your school is trying to hide the menu from everyone, but that customization is only working on the web version of Canvas.  I'd highly recommend asking your school/institution Canvas team (usually in the eLearning / IT / Digital Education areas) about this to verify whether my suspicion is right or wrong.

Hope this helps a bit!

-Chris

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