Hi @MorganPye ...
I believe that Mediasite is a third-party tool that integrates with Canvas. So, we wouldn't be able to assist with the error that you are seeing on your screen. However, I did navigate the Mediasite webiste, and I found this support page: Learn More & Schedule a Free Demo with Mediasite| Mediasite. At the bottom, there is a link to Contact 24/7 support...which goes to the e-mail address: infoEV at enghousevideo dot com (I'm purposely not putting the actual e-mail address here so they don't get spam from spambots).
I also found this website: Mediasite U - Using Mediasite With Your Canvas LMS ... which you might find useful, too. On this site, there is a "SUPPORT" link at the top of the page.
Hopefully someone can assist you. Good luck!
