Locked out of my account

[RomaneshiaDanie]

I am having trouble with my password. I wrote down my password so I would not forget it but the password I used is not working. So, I hit the reset your password button and I have not received the link to reset it. I have done that 4 times and waited over 30 minutes each time. 

[Chris_Hofer · Accepted solution]

Hi there, @RomaneshiaDanie ...

Password issues usually need to be addressed with people at your school.  I navigated to Galen College of Nursing's website, and I found the following pages which might have some good contact information for you:

• Technology Requirements | Galen College of Nursing
• Galen Student Tech Support - Galen College of Nursing

Hopefully they will be able to get the issues with your password fixed for you.  Or, they might be able to point you in the right direction of who to talk with at Galen College of Nursing.

Also, just for your information, here are some Canvas Guides on the topic of passwords:

• How do I reset my password as a student?
• How do I reset my password as an instructor?
• How do I change my login password as a student?
• How do I change my login password as an instructor?

Hope this will help a bit.  Good luck to you!  Let Community members know if you have other questions about this...thanks!

[TheresaPeters]

I am an instructor with the free K12 account.  5 of my students and 2 of my test accounts have the same issue.   This is a big problem!  It will work for a while then lock the student out.  I've resent invitations and sometimes that works for a while.  One student could get in on her phone but not PC (although it was signed in on both before) - another could get in on her phone from emails with a link for feedback - then go back to dashboard - but only on her phone not on desktop (it's really hard to type etc on the phone - this is not sustainable)

This makes Canvas look like an unstable platform!  I chose it because it was so widely used ...  I'm getting parent emails almost daily!   

I've posted on the community before - I've made a ticket - I've sent an email to a tech help .. no answers 😞  Disappointed