Inbox Messages not being marked as Read

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kasey
Community Participant

Teachers and students at my school have been saying that messages are not being marked as "read" after reading them. If they mark messages as read manually, it marks itself as unread after they have responded to the message. Is anyone else seeing this? They have said it's been happening all week. 

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ProfessorBeyrer
Community Coach
Community Coach

Hi @kasey, I've noticed this too, and it's often a message earlier in the thread of a conversation. 

I think it's worth reporting to the Instructure help desk through your local system.

What I do for a workaround is use the pull-down menu to view only unread messages, mark it as read there, and then switch to looking at sent messages (or option other than inbox). These extra clicks take care of this issue for me.

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