If our contract is for 300 users, is that for 300 enrolled students and instructors, or 300 active students and instructors at any one time?

[CindyCFFP]

If our contract is for 300 users, is that for 300 enrolled students and instructors, or 300 active students and instructors at any one time?

[jerry_nguyen]

@CindyCFFP 

I might be wrong, but my understanding is that a 'user' refers to an active account (logged into the system) during that billing period, which would include all user accounts regardless of their roles. However, I recommend contacting your CSM for clarification.