Highlight Tool Issues in DocViewer
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05-06-2020
09:52 AM
I am having the issues with the Highlight tool:
- I need to click several times on same the text to actually get Canvas to start highlighting the text.
- Occasionally, the wrong text (to the left or right of where my curser is) or even the entire document is highlighted.
- When I try to select text, sometimes the document text can become super small so it is unreadable
- When trying to select text, I am sometimes brought back to the previous page
This happens on both Mac and Windows, in Chrome and Firefox.
Any suggestions on how I can fix this issue? It is inconvenient when you have several midterm or final papers to grade.
Thank you in advance for any suggestions!
Caryl Gordon
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1 Solution
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05-06-2020
04:15 PM
Hi, @cgordon2 . I would recommend contacting Canvas support since troubleshooting this could require the collection of technical information that only they will have access to.