Formatting in comments disappear

[jonna_radegard]

Hi, when a teacher writes feedback, he can use line breaks to make the text readable, but they don't appear in the student view. Why is this, and are there any solutions?

See images (lärare is teacher in Swedish)

Best 🙂 Jonna

[greydon]

Hello @jonna_radegard 

Thank you for contacting the Instructure Community. We're sorry to hear you've been experiencing issues with formatted comments remaining. It could be a number of things but I did just leave a comment as a teacher in my Canvas course and hit enter to create spaces between the lines of text so that there were gaps between the text. Then, as the teacher the gaps remained in Speedgrader. I then logged in as the student and the gaps also remained. It did not bunch all text together without the spaces I manually entered. How is the teacher leaving these comments? In speedgrader? Or elsewhere? Are they using an internet browser or the app? Is the app or browser up to date? etc. Are they viewing the comments in student view or an actual student? As in is this a real submission or are they testing things? There's a lot of variables here.

Because of the complexity of the issue, and the concerns for privacy, you may want to Canvas Support directly to pinpoint the source of the issue and provide a resolution:

How do I contact Canvas Support? - Instructure Community  

[jonna_radegard]

Hi, @greydon and others. This is occurring for me and for all the teachers regardless off browser and also regardless of test och real student. Maybe it has something to do with assignment enhancements that we have activated and likes very much. I think this is something for Canvas to fix.

[jonna_radegard]

I contacted support and they say that the students are not seeing the space at all and it´s unclear if this is even being worked on unfortunately. 

🙁

Jonna