Duplicate 'Push Notifications'

[britta_falcon]

Hi, One of my students is receiving duplicate 'Push Notifications'. Is there a fix to this?

[Bobby2 · Accepted solution]

Hi  @britta_falcon  Thank You for your question.

I'm wondering if it's how they have set up their notifications. Here's a guide that you could share with them to do some trouble shooting. How do I set my Canvas notification preferences as a student?

If that doesn't help then they could contact Canvas Support. https://community.canvaslms.com/docs/DOC-17624-how-to-contact-canvas-support 

Sing out if you need a hand. 

[Bobby2 · Accepted solution]

Hi  @britta_falcon  Thank You for your question.

I'm wondering if it's how they have set up their notifications. Here's a guide that you could share with them to do some trouble shooting. How do I set my Canvas notification preferences as a student?

If that doesn't help then they could contact Canvas Support. https://community.canvaslms.com/docs/DOC-17624-how-to-contact-canvas-support 

Sing out if you need a hand. 

[KimiharuChatani]

Bobby,

I get the same email notification that the same student completed the same homework 15 times in my email. Many videos address the issue of frequency but not duplication. Any thoughts?

[sofasupremum · Accepted solution]

I had the same issue. I found a fix for it.

1. login to canvas from desktop
2. go to account > settings
3. under approved integrations, you will find a list of access tokens as shown in image attached
4. for me the list contained multiple instances of the same device. when i deleted all but one the problem was fixed

let me know if this helps

[ddessauer]

Thankyou @sofasupremum 

I have been getting 3 alerts per canvas event on my iPhone. I followed your instructions and found there were 8 iOS tokens spanning 5 years (!) in their ‘last used’ date, and all stated ‘expires never’. I deleted all but the most recent one and I am not seeing the duplicated notifications any more.