Canvas page isn't showing up

[MckenzieWerr]

Spoiler

So recently I have been trying to access my Canvas account for school, and every time I load it, it shows up blank. I have tried turning off my computer and everything, what should I do?

[Chris_Hofer · Accepted solution]

Hi there, @MckenzieWerr ...

Not really sure why you used the "Spoiler" feature to ask your question, but I can offer some things to try on your end:

• Check your "Courses" >> "All Courses" screen within Canvas to see if your courses are listed there.  If you see your courses listed but they are not published, then your instructor would need to publish the courses so that you and your classmates could access the content.  If you do not see your courses listed there, then you'll need to reach out to your school's Online Learning / eLearning / Distance Learning department at HCPS to see why you don't have access.  I'm not sure if this is your school's website, but if it is, here is a page I found that has some helpful information on Canvas: Canvas Directions/Help (hillsboroughschools.org).
• Make sure that you are using an up-to-date version of either the Google Chrome or Mozilla Firefox web browsers.  These two browsers are recommended when viewing Canvas.  You can even check to see if your browser is compatible by looking at this Guide: What are the browser and computer requirements for Instructure products?.
• Try clearing your browser's history/cache files.  Then, close your browser, re-start the browser, and try logging back in to Canvas to see if things are better.
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?
• Reach out to Instructure technical support to see if they have any other suggestions for you.
  • How do I get help with Canvas as a student?
  • How do I get help with Canvas as an instructor?

Hopefully some of these links will be helpful to you.  Sing out if you have any other questions about this...thanks!