Canvas email locks up

[jmatheney-rood]

Since sometime in the Spring, whenever I initially try to send an email, Canvas locks up for 10 or so seconds.  Then I have to restart the email process again.  This isn't just me who has had the problem.  What happened?  It did not used to do this.

[scottdennis]

Hi Jane,

I'm sorry you are having trouble with Canvas!  Are you referring to the inbox in Canvas where you can send inbox messages?  You mentioned that this has been a pervasive problem.  Have you and/or others who are experiencing this contacted Support?

[jmatheney-rood]

I have not contacted support. Yes, I am referring to the inbox in Canvas. I have only asked one other person if they have problems, and they said yes. So, I don't know if it is pervasive. Just figured everyone was having the problem if my co-worker was.

Jane Matheney-Rood

Geology/Physical Science Professor

Science Department Chair

St. Charles Community College

636-922-8341

[scottdennis]

Hi Jane,

That makes sense.  The best course of action here is to file a support ticket.  That way they will know if there is a pervasive problem because tickets will come in from all over.  When I searched the community for similar posts, mostly what I found was people reporting what ultimately turned out to be poor performance with their Internet speed.  Have you been able to rule that out?  From what I can see you are running a supported version of Chrome so its probably not the browser.

[jmatheney-rood]

I have high speed internet with download 55 Mbps, and upload 11.2 Mbps.

Jane Matheney-Rood

Geology/Physical Science Professor

Science Department Chair

St. Charles Community College

636-922-8341

[scottdennis]

Yep, unfortunately the only thing left to do is put in a ticket.

[jmatheney-rood]

Thank you.

Jane Matheney-Rood

Geology/Physical Science Professor

Science Department Chair

St. Charles Community College

636-922-8341