Canvas doesn't work sadly

[TROYMCFARLAND]

Every time I open Canvas it wont work 😠 It just shows a blank screen >:C tired of this man 😞

[Chris_Hofer · Accepted solution]

Good morning, @TROYMCFARLAND ...

Thank you for sharing that screenshot, and sorry to see that you are having difficulties accessing your Canvas course(s).  Unfortunately, I've seen other folks here in the Canvas Community who have reported similar issues.  These are the suggestions that have been mentioned by me and others here to try and resolve the issues you're having:

• Make sure that you are using an up-to-date web browser.  Generally speaking, you'll have a good browsing experience in Canvas if you are using either Google Chrome or Mozilla Firefox.  Also, please review What are the browser and computer requirements for Instructure products? ... as this page has a browser check built right into the page that will tell you if your browser is up-to-date.
• Clear your browser history/cache files.  Once you've completed that, shut down your browser, re-start it, and then log back in to Canvas.  Hopefully things will be better.
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?
• Contact staff at Prince George's County Public Schools.  This might be someone from their Online Learning / eLearning / Distance Education department.
• Contact the Canvas Help Desk staff.  They may have some additional suggestions for you.  How do I get help with Canvas as a student?

Hopefully one or more of these suggestions will be of help to you.  Good luck, and keep us posted...thanks!