Canvas LMS Observer accounts cannot view the quiz submissions of their students, even once graded.

[AndyEMC]

Canvas LMS Observer accounts cannot view the quiz submissions of their students, even once graded.

Attached is a screenshot of me in the parent's account view showing the error. 

[Chris_Hofer]

Hi @AndyEMC ...

I cannot be sure of this because I don't have access to your school's Canvas environment or this particular course.  This is a complete guess on my part (and I could be totally wrong), but do you know if this particular is using any kind of third-party tool integration with Canvas?  For example, the red message with the red line at the top, to me, doesn't really look like a message generated from Canvas...but rather a message generated from maybe a book publisher tool that's been configured inside of Canvas?  Again, I really don't know for sure...so this is just a hunch...so if there is anyone else in the Community that has seen a similar message, I'd defer to them.

Hope this helps...for what it's worth.

[AndyEMC]

No outside tools on this assessment. Just uses Canvas Quizzes built in.

[chriscas · Accepted solution]

Hi @AndyEMC,

In this case, I would recommend that you reach out to Canvas support through whatever means are available to you at your school/institution so they can investigate.  There are a lot of variables that come into play here (which Canvas quizzes, what permissions do the observers have, what settings does the quiz have, etc).  As users of Canvas and other Instructure products, we can answer a lot of questions here in the Instructure Community, but we don't have access to your user account or Canvas environment like Canvas support does, so troubleshooting very specific things like this is a big challenge for community users.

Hope this helps a bit!

-Chris