i am submitting my assignment and turnitin is showing similarity score but when i try to open it it shows blank

[james_whalley]

@AJAY15 Have you tried accessing the report from multiple browsers? Have you tried it in Incognito mode? If neither of these work, you may want to contact Canvas support and Turnitin support. This sounds like it might be a bug.

[Jeff_F]

Hello @AJAY15 - please clarify what it is you are trying to open. Are you trying to look at the similarity report by clicking a button within Canvas or within the turnitin.com website? Or perhaps you are attempting to download the similarity report into a pdf file? Additional details would be very useful and I agree with James about reaching out to support.

Also, the reports may take several minutes to process.

Lastly, when something isn't working as we expect, I always start with the basics: is the web browser up to date? Do you have cookies enabled? Have you tried clearing the cookies and cache?