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Cannot edit email address for Canvas students

JaniceHaller
Community Member

I am a Canvas admin and this is a paid account (not free for teachers).

I am unable to edit any student's email. I can add people, but I cannot go in and alter their email later. I checked for courses that ended and ongoing courses. I am supposed to be able to edit the email addresses, but for some reason I cannot.

I am listed as an Account Admin and have already followed the steps listed here. 

However, when I get to the part where I opened the user's profile, underneath the Time Zone, there is NOTHING. I don't have any of the options listed. What is going on?

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