Assignments connected to google drive will show up as loading but never load

Jump to solution
ArleneL
Community Member

I have not been able to load my assignments connected to Google Drive. When I open the assignment that my teacher assigns I click on it and click on authorize to connect to my google drive and it shows up as loading but will continue showing that is loading. The assignment doesn't load. When I click on the assignment loading page and try to open it with the link on another tab it shows up as "the page you were looking for doesn't exist." At first I thought it was my computer but then I tried it on different wifis and on another computer I have and It does the same thing. So I can confirm, it's not my wifi nor computers. It's my Canvas Account. I need help please I can not turn in my assignments and its finals week.... 

Labels (1)
0 Likes
2 Solutions
james_whalley
Community Coach
Community Coach

@ArleneL Have you tried multiple browsers? I would also reach out to your instructor directly to show them these screenshots and explain the situation.

View solution in original post

NoahBoswell
Community Coach
Community Coach

Hey @ArleneL -

Thank you for posting on the Instructure Community!

In addition to the insight provided by @james_whalley , I wanted to let you know that the Google Apps LTI is currently experiencing an outage within Canvas, and a fix has not been implemented yet, however I'm pretty sure they said that they're working on one to be released soon. This is happening Canvas-wide, and isn't happening to just one school.

I thought I'd provide the link to the discussion forum where this is being discussed, if you're interested in checking it out: https://community.canvaslms.com/t5/Canvas-Question-Forum/Students-unable-to-access-Google-Docs-using... 

 

All the best!
Noah

 

View solution in original post