A professor currently having an issue with Canvas notifications not being pinged.
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11 hours ago
I received a call from a professor today regarding an issue with not receiving notifications from Canvas. After reviewing his notification settings, I confirmed they were correctly configured to send alerts; however, he is still not receiving them. Additionally, I checked the admin tool and verified that the notifications were being sent, and the system shows that he was indeed notified.
The professor initially reached out to the IT Help Desk, but they were unable to resolve the issue. We also examined his iPhone settings and notification preferences, and everything appeared to be functioning correctly on that end as well.
Any further assistance or insights into this matter would be greatly appreciated.
