Students unable to answer multiple answer questions in Canvas Student app

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mmrasmussen
Community Participant

Is anyone else having issues with students not being able to answer multiple answer questions in New Quizzes when they are using the Canvas Student app? We are noticing that this seems to be happening in the iOS app both on mobile devices and Mac computers. We haven't heard of any issues with answering these questions in the Android Canvas app, but that doesn't mean it's not happening there either. Students are not able to select any answer option in the app.

EDIT 09.22.2024 This issue also occurs when students use Chrome as their browser to take quizzes and exams. It doesn't happen on every quiz or exam, and it doesn't happen for every student doesn't happen for every student on the same quiz or exam. All of our students must use Chrome as their internet browser for exams because of the exam proctoring client we use, so using another browser is not possible.

For context, here's a recording of the issue - https://manchester.instructuremedia.com/embed/50d02b46-5d82-4475-8171-ee30577972ff

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mmrasmussen
Community Participant
Author

We have figured out the root cause of our issue with SATA questions in New Quizzes. It happens to stem from the extension required for our proctoring service (SmarterProctoring in our case). SmarterProctoring has been notified and is working on a fix to be released this week (10.21.2024). If you are experiencing this issue, you might want to check the browser extensions your institution uses.

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