Canvas iOS App v6.20.0 - Opening WebEx App Issue

[jhumphrey2]

Just noticed this today in our environment with 2100 student IPads in preparation for going to Synchronous Learning in our district in case of closure. Odd issue I wonder if any other have come across. When Student click on the WebEx Personal Room link in the Canvas course, they get prompted to install the app - even though installed - with a small 'Join Meeting' button towards the bottom. (See example) We have seen this on several student iPads ranging from iOS 15.2-16.1.  Going thru settings in Canvas Student, iOS settings and evan removing and reinstalling both the Canvas Student and the Cisco WebEx with same menu coming up stating that the WebEx app is not installed. I am going to guess this has something to do with a possibility new backend app function and it will affect other iOS app integrations as well.

Issue is we have all of our documentation for this implementation and so far do not have that step and although this may seem a small issue, it may become a larger one since we do not have that in our published docs as of yet.

Anyone else see this new app behavior as of yet?

[mzimmerman]

Hi @jhumphrey2 

Do you see the same behavior if students log into Canvas from the iPad via a standard web browser like Safari?

In our experience, the Canvas student app doesn't necessarily navigate non-Canvas tools and content very well.  We haven't used it with WebEx, but with our streaming video platforms (VidGrid and YuJa), the app has had trouble opening embedded videos that do pass-through authentication for usage tracking.

[GeorgeOsage]

Yes, this is a new behavior and have reached out to Canvas Support but their responses have been lack luster. Any app that launches from a link inside canvas will not work because of how they now handle links via a webkit browser. The current work around on iPads is to long press and open link from the pop up menu.