How to verify my recipient

[mahuan]

I have add additional information, such as my email address. , But when I click the Verify button, I still prompt "Recipient Not Verified". Why is this?

[ProfessorBeyrer]

I've run into the challenge where I use the wrong email address to verify a badge. The best option is to check with the issuing authority to confirm the email address that was issued for your badge.

[fortean]

In my case, the mail address matches, the badge could be succesfully read into a backpack, and was completely verified. So, all was well, but still, when using badgecheck.io to verify the badge, a nasty orange area appears with the text:

Recipient Not Verified: In order to test whether this badge has been awarded to the person or entity you expect, enter their profile data on the submission form

.. but I did just that. So, what is missing - or is this simply badly written software over at badgecheck.io?

If you want to check it out yourself, see: this badge - as you can see it is utterly correct. But then try to verify it "independently" - and that nasty orange section appears. What causes this?

[ProfessorBeyrer]

Thank you for sharing that link. I unmarked my original reply as a solution because it does not answer your question. Yes, I think you are correct that there is a bug. Please report this to your IT support team or Canvas Credentials help site. If you get a ticket number adding that as a reply here would help other members of the community who encounter a similar problem.

You can also contact the Canvas Credentials support team by emailing them at the address and with the information listed on the page  Submitting a Canvas Badges/Credentials support req... - Instructure Community

Edited to add link to Badges support pages.