net::ERR_CLEARTEXT_NOT_PERMITTED

[chad_r_johnston]

I receive an error when useing the android phone app

net::ERR_CLEARTEXT_NOT_PERMITTED .

[chad_r_johnston · Accepted solution]

I just started using the Canvas Student app on my Note 8. I run my android update abd the above error started. Can any one please help me fix it??

[rseilham · Accepted solution]

Hi  @chad_r_johnston ‌,

Where do you get the error. Can you attach a screenshot? Thanks! 

[chad_r_johnston · Accepted solution]

I just started using the Canvas Student app on my Note 8. I run my android update abd the above error started. Can any one please help me fix it??

[rseilham · Accepted solution]

Hi  @chad_r_johnston ‌,

Where do you get the error. Can you attach a screenshot? Thanks! 

[chad_r_johnston · Accepted solution]

[chad_r_johnston]

I get the error after clicking "Lauch External Tool".

[chad_r_johnston]

If I was to guess the issue involves the andriod browser not allowing a not secure site. 

[rseilham]

Historically the Canvas Student apps are hit or miss with LTIs and that's more of the architecture of mobile apps (especially on iOS) rather than the LTI itself. Even though the non-secure site error could be the issue, I wouldn't doubt it something with the LTI and the app not behaving well together. Have you tried this on an iOS app? 

[FrankiBurns]

Hi, I am having the same error as the above questions. I am trying to use the app on a android, Samsung S20 fe. I see your reply about LTI but I'm not sure what that is. Could you help me please?

Thanks!

[rseilham]

Hi again, I'm just following up to see if you were able to figure out this issue? I'm going to mark this assumed answered, but please feel free to add a reply if you need any more help. Thanks. 

[jodom]

I’m getting the same error with the Canvas Teacher App on Android. No issues on my iPad. I can’t even login to my schools page. Very frustrating. 

[FrankiBurns]

I'm getting the sane thing. Can anyone please help. It never happened on my old android but now I'm on Samsung newer phones and I can not get the app to work. All  I get is the ERR