[ARCHIVED] Notability to Canvas issue

[BStutzman]

We are currently experiencing issues with students sharing a PDF from the Notability App on the iPad to the Canvas Student App.

After submitting via the app - we wait for the submission to load and receive confirmation from Canvas - this notification does not populate.

When we login to the web version from Canvas it displays the status bar of a submission - but it never loads the submission.

It seems this is a Canvas error not a Notability error.

The iPad is on iOS 14.7 - 15.2, Notability app - 11.0.10, Student App - 6.14.1   Are others seeing this as well?

[thovey · Accepted solution]

@BStutzman 

You should be able to submit that in Canvas. Could you please submit a support ticket to Canvas so we can assist you with this? 

You can contact Canvas support using this guide.

[ColtonSwapp]

Hello @BStutzman 

I apologize that you are having difficulty with loading submissions made within the Notability app. 

it sounds like the submissions are not being made visible in Speedgrader, after the students have submitted, Is that correct? 

It might be best to have you submit a ticket directly to Canvas support so that they can take a deeper look into the issue you are experiencing with this assignment. If you can provide them with a link to the assignment, and any necessary details about the behavior you are seeing here, they would be able to investigate this further for you.

Can we have you submit a ticket to support on this? 

Thank you! 

[BStutzman]

We have submitted a ticket to Canvas support on this issue.