Hello there, @ahull2 ...
Support numbers for Canvas, I believe, are different for each school, so the global Canvas Community members wouldn't have access to that information. This Guide, How to contact Canvas Support, might be a start for you, though. I tried searching the BSSD's website for you to see if I could find any resources, but I couldn't find anything that might help. You might also try reaching out to your school's local Canvas administrator or someone from your school's Online Learning/eLearning department to see if they could help the student who is having account difficulties.
I hope this information will be of help to you, Alan. Please let Community members know if you have any other questions about this. Be well...stay safe.
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