[ARCHIVED] Error accessing Commons content

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maryanne_mills
Community Participant

Hi,

I am trying to download a Page from Canvas Commons.  I go through the process, but it then gives me the following error message when I try to login:

{"errors":[{"param":"server-error","msg":"There was an error"}]}

I attempted to login prior to accessing the download, but I got the same message.

Here is a video of my experience:https://screencast-o-matic.com/watch/cqQibDtax4 

The page I am trying to download is https://lor.instructure.com/resources/fcbf6b0b01904bdeb97bce9218837681 

Thanks for any assistance from the community!

Maryanne

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maryanne_mills
Community Participant
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Hi Rick,

Thanks very much for your reply, and I now know what I was doing wrong. I was accessing the URL for the Commons content via a link outside of Canvas and I was not logged in!  The publisher of the content had sent me the URL and I simply clicked on it.  

Next time, I won't make the same mistake 😉

Kind regards,

Maryanne

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