[ARCHIVED] Error accessing Commons content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-07-2019
11:26 AM
Hi,
I am trying to download a Page from Canvas Commons. I go through the process, but it then gives me the following error message when I try to login:
{"errors":[{"param":"server-error","msg":"There was an error"}]}
I attempted to login prior to accessing the download, but I got the same message.
Here is a video of my experience:https://screencast-o-matic.com/watch/cqQibDtax4
The page I am trying to download is https://lor.instructure.com/resources/fcbf6b0b01904bdeb97bce9218837681
Thanks for any assistance from the community!
Maryanne
Solved! Go to Solution.
1 Solution
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-08-2019
03:25 PM
Hi Rick,
Thanks very much for your reply, and I now know what I was doing wrong. I was accessing the URL for the Commons content via a link outside of Canvas and I was not logged in! The publisher of the content had sent me the URL and I simply clicked on it.
Next time, I won't make the same mistake 😉
Kind regards,
Maryanne
This discussion post is outdated and has been archived. Please use the Community question forums and official documentation for the most current and accurate information.