[ARCHIVED] Canvas App Access Basic Issues

[jlugo1]

Hi,

An instructor is not able to access the teacher app and I'm not certain how to assist.

Apparently they have "...installed Canvas several times.  The first time for several weeks it worked fine.  One day there was a problem so I uninstalled it and reinstalled several times and can now not access it. I get to the point where I am asked my LPS credentials and then it goes back to the start screen." 

I'm new to the app and could use some pointers. My first suggestion was to verify if there was a recent update that was missed and turn off the device.

Outside of that, I'm at a loss. Any suggestions?

Thanks!

José

[rseilham · Accepted solution]

Hi  @jlugo1 ‌,

I'm sorry to hear that app isn't working properly. One suggestion is to the delete the app in a different way. I would suggest you delete the app and it's data from the phone's settings instead of simply deleting the icon from the home screen:

How to Delete Application Data in iOS (with Pictures) - wikiHow 

It's possible the app is being deleted, but there is still bad cached app data on the phone and when you redownload the app, you keep hitting that bad data and it's causing the issue again. 

Let me know if this helps. 

[jlugo1]

Thanks Ryan,

This is very helpful!

José

[rseilham]

 @jlugo1 ‌, 

Great! Let me know if you need anything else and I'll be glad to help. 

Thanks,

Ryan