[ARCHIVED] Cancel a course import

[agustin_jasper7]

Good Day!

I was importing a course earlier today.
However, an unexpected connection loss made my upload stop.
Due to this, the status of the upload was stuck on pre-processing stating that file not available.
It seems that it blocks the next set of import.
How do I remove it?

Thank you

[bneporadny · Accepted solution]

Hi agustin_jasper7 

Only Canvas support has access to cancel an import in progress. Otherwise if you just want to blank out the course and start over you can utilize the reset course content option. https://community.canvaslms.com/t5/Instructor-Guide/How-do-I-reset-course-content/ta-p/1136

[LorenzoTorres]

How do I get Canvas Support to cancel an import that has been running for more than 24 hours?  I don't want to reset the course!

[Chris_Hofer]

Hello there, @LorenzoTorres ...

This document, How do I contact Canvas Support? - Canvas Community, provides some additional links on how you can contact Canvas Support.  Hopefully one of those will be helpful to you.