[ARCHIVED] [ARCHIVED] How to contact Canvas Support without using Help Menu?

[abunag]

So it appears there's a widescale outage of Canvas, and it made me realize that without the Help Menu I don't have a way to file a ticket with Instructure.  Doing a quick search of the guides did not prove fruitful.  Anyone have info on how to contact them?  Phone numbers or email addresses?

Thanks.

[Stef_retired · Accepted solution]

Anthony, whenever you can't access the help menu, you can contact Canvas Support directly by sending an email to support@instructure.com .

[Stef_retired · Accepted solution]

Anthony, whenever you can't access the help menu, you can contact Canvas Support directly by sending an email to support@instructure.com .

[nr2522 · Accepted solution]

Hi!

Depending on your support package, your Customer Success Manager may be able to provide a phone number.

Best,

Nelson