video access on student mobile app

Julius_Rodrigue
Community Member

A student cannot access videos in the course when using the app on their phone. When they click on the video, they get looped back to the log-in page for Canvas. 

I've seen this before. Generally, after a student has clicked on the "Panopto Video" link on their computer, they are able to access videos via their phone as well.
This is a strange sequence of steps - students have to do it in all their courses each quarter in order to access videos.

Does anyone else experience this? Seems like a bug worth fixing.

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