We´ve heard back from several students who reported their calculator did not load in a New Quiz. It required them to refresh their browser or to log out and log back into the Canvas and reopen the quiz. In exam conditions, this has been disruptive and we´ve recommended a workaround which works, but we would like to make sure this doesn´t happen.

The workaround was:

1. students accessed course

2. students opened quiz

3. calculator did not load

4. students reloaded their web page

5. calculator loaded for most

6. if the calculator did not load, students left course and logged back in.

We reported it to Canvas, which could not replicate it and recommended students clear their browser cache. Has anyone seen this, has been able to identify what causes it, and has a solution?