I’m having issues with the videos not populating/playing on my iOS devices. They do work on a Windows PC. I have tried all troubleshooting I can think of. Today, I spoke with IT support at my academic institution (Arizona State University) and they were stumped as well.
Some of the things we tried include: offloading canvas app, clear app cache, update Safari settings, attempted to access the videos via Chrome and Firefox, and I even did a factory reset on my device. I googled the issue as well and it appears that this issue has come up with canvas sporadically over the past few years.
The community post is marked "Solved" but the flagged solution is another reiteration of the problem.
Can anyone offer a solution?
