Canvas iOS app profile picture upload error (Canvas Teacher V.1.17.0)

ToriC
Community Member

I've got to know that profile pictures uploaded via web version will give you a blurry picture although the original photo is in high resolution within the suggested file size. Several on this forum suggested I use the mobile version instead, to get clear pictures. However, whenever I try to change my profile picture on the mobile app (I've tried it on both iPhone and iPad) it gives me this error message:

"There was an unexpected error. Please try again."

No matter how many times I try, it shows the same message. It's the same for the Student app too. I've constantly been checking app updates on App Store--but none is available. Is there anyone who's having the same issue, or who knows any possible solution to this?

Any input would be greatly appreciated!

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