Last Sync Time Missing

[lrust]

I am not showing a "Last Sync" time stamp when I am syncing my grades to our school AERIES system and cannot figure out why.  The scores appear to post on AERIES but there is no time stamp record posted as to when I last synched them from Canvas to AERIES.

Any ideas on how I can get this to happen?  It helps me remember which grades I have already synched to our AERIES grading program and when I did it.

Thanks!!

[KristenLuke]

Hello @lrust , 

Thank you for reaching out to the Instructure Community. I understand you are experiencing some issues with the last sync time stamp when syncing your grades to Aeries. I am glad the scores posted but I am curious as to why you are not seeing the time stamp. You should see a time stamp after you sync the scores, as per this document :  How do I sync grades from Canvas to the Aeries gra... - Instructure Community  . Perhaps, it would be helpful to refresh the grade book after syncing the new scores, and then click sync to Aeries to see if the new time stamps are there . 

If this does not help you to resolve the issue, it might be helpful to reach out to Canvas support. Because of the complexity of the issue, and the concerns for privacy, it would be best if you contacted Canvas Support directly to pinpoint the source of the issue and provide a resolution: https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767 . 

I hope this helps ! Again, thank you for reaching out to the Instructure Community. 

[KristenLuke]

I hope this helps ! Again, thank you for reaching out to the Instructure Community.