Our Intelligent Insights indicates there are 18 LTI tools installed, but I'm not sure if this is accurate. Some tools I know of aren't shown in the list. What could be causing this discrepancy?
Hi @ctjune , can you provide some context please, where do you see this number? Is it in the LTI Usage page, or are you querying the Ask Your Data (AI) tool?
Hi GergelyTar, I am looking at the data on the LTI Usage page. The page shows 20 installed tools and I cannot find an LTI tool that we are using from the list of 20.
Gotcha! So what might be the reason for this is that the LTI Usage tool starts capturing LTI launch information starting from the date when it was installed in the account (in your account that would be around early September). If an LTI has not been launched since then, it would not show in the list.
OK, thanks GergelyTar, I will try launch the tool to see if the LTI Usage tool can capture the data. Typically, how long does it take for data to be reflected on the LTI usage page after launching the tool?
Hi GergelyTar, we launched an LTI tool that was not listed on the LTI usage page yesterday. We checked the page again this morning, and the launched tool still hasn’t appeared. I believe the LTI usage page does not capture all the LTI data for our instance.
