Students can't upload files for assignment submission

[JosiasNavarro]

I've submitted a help ticket but thought maybe I could find a solution through these discussion posts. My students can't upload files to submit their assignments. I know there were some changes with switching to the new log in screen and the LMS updates to the Canvas navigation and that may have something to do with it. Any ideas on how to solve this issue?

[NoahBoswell]

Hi @JosiasNavarro ,

Thank you for posting on the Instructure Community!

There are a few possible reasons for this behavior in my experience:
1) Canvas attempts to submit a file that is an unsupported file type.
2) The internet connection is unstable, and Canvas is unable to complete the file submission.
3) The file is corrupted.

Of course, I feel reaching out to Canvas support is the best thing to do. In the meantime, you can try clearing your cache from your browser to see if that helps. I also know using other internet browsers can help too (example: using microsoft edge instead of chrome).

All the best to you!
Noah