Participant password

[AndreasHaraldst]

Hi

I have recently been added to a course as a designer. I did not create the course, but I have been given the task of managing the accounts etc. One of the participants have tried to log in, but can no longer access the course. 

This is the student's email:

I tried to login again today using the link provided in the email you sent me

upon registration. This time instead of presenting me the course directly like

in the first time the system provided me the login to Canvas.

When I tried to recover a password it sent me the message below telling me 

to contact you.

This is the message they got: 

_________________________________

You requested a confirmation of your password for logging into Canvas.

This address is associated with the login, ["Long number"]. (I have removed their number)

The password for this login should have been given to you by the system administrators at Free for Teacher, and Instructure doesn't have access to your password. If your password is not working, please contact the system administrators about changing or verifying your password.

____________________________________

What should I do in this instance? i have no idea how to change or verify their password. That option does not appear to me when I look at the profiles of the participants.

[ProfessorBeyrer]

That's interesting language that came from the student user, @AndreasHaraldst. None of use who are teachers on that instance have system admin access, so we are unable to give passwords to users. I wonder if those user accounts were created by some other system outside of the FFT Canvas instance. It's also true that the email address is the unique identifier for that instance and is what we can see as teachers (and as students). There is a string of numbers that is Canvas's identifier for the user, but that's something that generally isn't usable by anyone other than Instructure's staff or the admins for a Canvas instance. 

Here are three actions I would take in your situation:

• Select the Atkins menu for that student on the People page and choose the option to Resend Invitation
• Send the URL for the course homepage to the student using the email address that appears for them on the People page
• Have the student use the information on the the page Canvas Free-for-Teacher FAQ to contact Canvas Support