Change student account to parent

[rockhopper]

I accidentally set up a student account instead of a parent account to observe a course. Can anyone help me switch it? I really don't want to have to use a different email to make a new parent account.

[rockhopper · Accepted solution]

I don't have a course or an observer, or as best I can tell an institution. How would I contact Instructure?

[Chris_Hofer · Accepted solution]

@rockhopper ...

That depends on the level of support your school has selected.  For some schools, they pay Instructure (the folks that make Canvas) for Help Desk support.  So, instructors, students, and local Canvas administrators at the school can call Instructure directly to get technical support.  Other schools have a local help desk staff.  Some schools (and mine is an example of this) have a few assigned Canvas administrators that can contact the Canvas Help Desk staff on an instructor's/student's behalf.  If you are using the Free For Teacher version of Canvas (not a paid Canvas account), then most support is through the forums here.  If your school has a paid Canvas account and has chosen to let Instructure's Help Desk staff handle all support calls, then your school would normally get a unique telephone number to call.  But, I wouldn't know what that is.

Here's a couple Guides I can provide you to look at:

• How do I get help with Canvas as a student?
• How do I get help with Canvas as an instructor?

I hope some or all of this info will be useful to you.

[BrianLester]

You may have the ability to remove the observer you created - Go to People in course navigation. The click the three dot pull down menu on the line where the created observer appears and from the drop down choose remove from course

If the above doesn't work may need assistance from an admin from your institution (in the case of an institution's canvas instance) or from Instructure if you're using Canvas Free for teacher.

[rockhopper · Accepted solution]

I don't have a course or an observer, or as best I can tell an institution. How would I contact Instructure?

[rockhopper]

Is there a way to contact Instructure for help?

[Chris_Hofer · Accepted solution]

@rockhopper ...

That depends on the level of support your school has selected.  For some schools, they pay Instructure (the folks that make Canvas) for Help Desk support.  So, instructors, students, and local Canvas administrators at the school can call Instructure directly to get technical support.  Other schools have a local help desk staff.  Some schools (and mine is an example of this) have a few assigned Canvas administrators that can contact the Canvas Help Desk staff on an instructor's/student's behalf.  If you are using the Free For Teacher version of Canvas (not a paid Canvas account), then most support is through the forums here.  If your school has a paid Canvas account and has chosen to let Instructure's Help Desk staff handle all support calls, then your school would normally get a unique telephone number to call.  But, I wouldn't know what that is.

Here's a couple Guides I can provide you to look at:

• How do I get help with Canvas as a student?
• How do I get help with Canvas as an instructor?

I hope some or all of this info will be useful to you.

[NoahBoswell · Accepted solution]

@rockhopper (For Free-For Teacher) You don't have to make a new account! All you need to do is ask the teacher to add you to the course as an observer and link your account to your student(s). From there, your student role will be removed, and you'll be able to observe your student(s) at any time.

I hope this helps!

[rockhopper]

Thanks so much! This was the answer!

[NoahBoswell]

Absolutely, always happy to help! Please feel free to always come back with any more questions or concerns you may have.

Best,
Noah