changes in captioning screen

[JanelleParker_A]

I am unable to see the edit the captions  within Canvas Studio as I see only a blank screen beyond the first few lines of captions.  Prior to this week there was a scroll bar in the middle of the page and a scroll bar for the video preview portion of the screen. Now the scroll bar in the center of the screen is missing and there is now a scroll bar is located at the right side of the screen that shows me only blank screen under the captions on the left.  The video preview still has the same scroll bar.

My current workaround is to edit .srt file I source from other software and use two screens to edit, and upload the edited file. This is not ideal when I could do all my edits within Canvas Studio and preview a change before moving to the next line.

Is anyone else experiencing this change?

Thank you for your assistance and replies.

[JamesNeal · Accepted solution]

Hello.

I personally and many of the faculty I support have been having this issue as well. I noticed in another browser this did not happen, so what I did was clear the cache and browsing data, and then they fully loaded. I would recommend trying this to see if it fixes your problem. It took a moment for my team member to have the captions load again, but it did work for them as well. Still waiting to hear if it works for all the faculty who have reached out.

[Chris_Hofer]

@JanelleParker_A ...

I am also experiencing this issue on my Windows 11 laptop using Microsoft Edge 117.0.2045.43.  I decided to record a 2 1/2 minute video in Zoom (I just let it record the audio from the TV).  Then, I uploaded that video to my Studio library.  I generated the captions, but I can only see captions from the start until 43 seconds into the video.  I can't see the generated captions beyond that.  I, too, see a lot of white screen below the captions that end too soon.

I also looked at this page to see if I could find anything that might be related, but I didn't find anything, unfortunately.

Studio Release Notes Archive - Instructure Community (canvaslms.com)

Hopefully someone from the Studio team will be able to chime in here soon!

[AkosFarago]

Hi @JanelleParker_A , @JamesNeal , @Chris_Hofer ,

As James says, please clear your browser cache, that will automatically fix the problem.

Best,

Akos

[JanelleParker]

Clearing the browser cache fixed my problem.  Thank you for the answer to my issue.  Made my day easier for sure. 🙂