There seems to be a bug in the Screen Recorder program. If you have a computer say with TWO of the exact same webcams, say a Logitech c270, the screen recording program only sees one of them.  Is there a way to fix this?

I have a faculty member who is trying to upload her captions inside her Studio video. From what Canvas support has told me, if you upload captions to the Studio video inside the course, then the captions will not be reflected in other instances where...

When I record roughly 10-minute videos in Canvas Studio and download them as soon as they are processed, each one is roughly 40--50MB in size.  If I forget to do this immediately and come back to it later (specifically once the captions are generated...

I like bringing in all my media content to Studio so it's a one stop shop.  I'm wondering if there's a way to just show a snip of a video that's in Studio? Often times I do not need students/teachers to view an entire video.  I currently use the work...

OK, this is subtle and weird, so let me try to explain. What I'm trying to do is upload my lecture Zoom videos into Canvas Studio, link in the captions and then put a thumbnail title page on it that identifies the date and time of the recording. This...

For my class, my students watch lecture videos with quiz questions embedded throughout. I upload these videos to Canvas Studio, use the "create quiz" feature to embed questions throughout the video, then create the assignment using the "external tool...

Can you make a Studio recording while on Zoom?

Is there any way to edit a YouTube video in Studio?  I want to embed a quiz for my students, but the videos are far too long.

We've had several reports recently of errors in Studio when viewing YouTube videos. Some students are receiving the message, "An error occurred. Please try again later. (Playback ID ...)". The error is from YouTube, and it's only happening for some s...

After one of our professors discovered a mistake in an answer in a Studio Video Quiz, he changed it in quiz editing in Studio, but students taking it after the change found that Studio still shows the wrong answer as the correct one. What can be done...

When I visit the Insights tab of a video in Canvas Studio, it does not finish loading view history.  When I click on an individual student the message "Error loading viewers" appears.

Hi, I was using the screen recording feature of Canvas Studio, and when I played back the audio it was very deep and distorted. This did not happen when using the Webcam capture, and the same microphone. I would really appreciate any help in the matt...

I have a student who has tried a few times to record and save a video using Studio.  Each time they try, there is a message "unable to process" and the video does not save.   Is the video too large?  I did not think there was a time limit for student...

I record videos from youtube to show in class, because our district has stopped access to youtube on school computer or school internet for students. Some students need to watch these again and again, so I make a video explaining it and then post it ...

It appears to me that you can either use the quiz function, or the comments function, in an embedded studio video, but not both at the same time, is this true?

Hello, I have, on a few occasions, imported YouTube videos to CANVAS Studio that end up unavailable to students. I am the owner/creator of the videos in question, and have verified that they are public and approved within my district. What do I need ...

Does anyone know what framerate Canvas studio records in?  I'm looking to import a video I created in Canvas to Lightworks.  There is an issue with frame-rate and audio sampling rate.  Any help would be appreciated.

When I am trying to use Studio, I hit the record button and then screen capture. Once I'm there I want the box where my face/camera would show up. I use this to show students things and show them things on the screen.The options for Webcam and Both d...

Whilst using Mac OS High Sierra and Chrome, one of our lecturers does nor have access to the record the active window option. Can anyone suggest a solution?

If a student starts a video quiz, stops and comes back to the quiz is there a way they can start where they stopped at or do they have to start over?