Videos not loading in Studio.

[DavidFJackson]

When I go to Studio and click on a video, I just get the loading sign spinning around and around. If I go back in a few hours, it is loaded. My internet is working and it is fast.  Any ideas?

Frustrated in Texas

Here is what it looks like: 

[Chris_Hofer]

Hi @DavidFJackson ...

Are you an instructor or a student?  Did you upload the video yourself?  Or, are you just wanting to watch the video that was already loaded on your screen?  I wonder how large of a file that video was?  Have you tried making sure that your browser is up-to-date?  Or, have you tried using a different browser completely?  What are the browser and computer requirements for Instructure products?

Looking forward to hearing from you.

[DavidFJackson]

Chris,

Thanks for the quick response. Yes I am an instructor.  It uploads fine after I film it and if I embed it in my students' page it works fine. The only time it is a problem is when I am trying to watch it in studio or when I want to trim.  I've tried it on my PC and Mac with current Chrome and Edge.  

[Chris_Hofer]

@DavidFJackson ...

That's weird.  Might want to reach out to Canvas Support to see if they have any suggestions for you.

How do I get help with Canvas as an instructor?