Canvas Studio video annotations not appearing.

[PaulNagami]

I used the Canvas Studio app button (not an embed code) to put annotated videos on lecture pages. I rely on annotations to create pause points and questions. The videos are nearly unusable without these.

The annotations suddenly vanished for my students with the update. When I visit a Course Collection, the ability to view or add annotations in Canvas Studio for those videos no longer exists.

 When I view videos in my Library, not in the course or on a Course Collection page, then click "Annotate Video," the annotations become visible for me.

I have tried re-embedding videos using the app again. No luck.

There are at least 75 videos affected. I have not checked my other course, but if this is not fixed by fall, there will be another 70.

Is there any fix? This has broken my course very suddenly.

EDIT: I have also tried using an embed code by accessing the video via My Library, copying an embed code using the Share button, and then embedding. No luck with that approach, either. It's not just the app.

[Chris_Hofer]

Hi there, @PaulNagami ...

So I *think* that I am able to replicate most (if not all) of what you are experiencing while using Studio.  In my own Studio library, I had a short 8-second video that I decided to add an annotation to.  (I clicked on the "Studio" button in the far left-hand global navigation menu to access this video in my library.)  My video was not in a Collection folder, but I don't think that really matters.  Anyway, I added an annotation the normal way (How do I add annotations to my media in Canvas Stu... - Instructure Community - 456910) to the video.  Then, I tried embedding the video onto a new page in my sandbox course.  When I saved the page and viewed it, I did not see the marker on the timeline where I had expected to see my annotation that I had created.  It just wasn't there at all.  So, I went back to my Studio library to ensure that I had actually saved the annotation.  Yup, it was still there.  I then went back into the course to delete the Studio video from the page and re-embed...just to see if there were any other settings I had somehow missed during the initial embed.  But, once I saved the page again after re-embedding I got the same results.  Within my course, I also clicked on the "Studio" course navigation menu (not the "Studio" global navigation icon).  While I did see my 8-second video listed on this "Studio" page, when I clicked on the video, my annotation was nowhere to be found.  😕  I even tried to use the drop-down menu below the video to select between the name of my course and "My Library" to see if the annotation would show up in either of those, but that didn't give me any positive results, either.  I also tried to use the "Student View" to see if a student would be able to see my annotation, but that did not work, either.

I'm not sure what else I can offer for suggestions at this point.  However, I am going to tag @AkosFarago in my response in hopes that he might see this and have a chance to reply with his feedback.  I would also like to know if this is a known issue or if this needs to be reported, etc.

I hope this will be of some help...for what it's worth.