Canvas Studio Quiz Not Working

[ngkalaf]

Hi Everyone, 

I have been using Canvas Studio embedded quizzes for short videos. This worked fine, for the most part, last semester. The videos are assignments that appear in the gradebook so that if students watch the video and answer the question they get credit in the gradebook.

I just imported all my videos from my class last semester into the course shell for my class this semester. 

When I go to access the assignment, the video does not load and instead, I am met with a message that reads, "We are preparing your quiz, please check back later." This has been going on for a few days. I have tried to reload the videos into the Module, and still receive the same message. 

Any ideas? 

Thanks!

[heather1376]

I don't know the answer, but the same thing is happening to me. 

[AngelaShindoll]

Do we have an answer to this yet?

[KimParrish]

This has also happened to me. So frustrating!!

[ahenschel · Accepted solution]

These are the steps I use if an image isn't showing up and sometimes it resolves the issue with the video:

Option 1. Reload the page

If a simple reload of the page does not appear to be fixing the issue (control-R or command-R on macs), try control-shift-R (or command-shift-R on macs) to reload the page and force everything to re-download.  Your browser keeps a cache (store) of images and files it has downloaded before.  Control-shift-R should tell the browser to re-download everything.

That usually fixes the issue for me, but if things are still not working and you don't think it is poor network connectivity, there are some "stronger" options below that you can try.

Option 2. Empty cache and hard reload

Sometimes it is necessary to empty that cache first to force all images or other files to be downloaded again.

In chrome, you can hit control-shift-i (or command-shift-i on macs) to open the developer console panel. on the right.  Then right-click (or control-click on macs) on the reload button and select Empty Cache and Hard Reload, as pictured below.  Hit control-shift-i again to close the developer tools pane.

Option 3. Clear browser data

In Chrome, you can clear all the images and files stored by your browser.  Click the 3 vertical dots on the top right of Chrome, go to Settings, and scroll to the bottom and click on Advanced.  Click on Clear Browsing Data.  You can also get there directly by going to this URL:  chrome://settings/clearBrowserData

Clear recent images and files from your browser like so:

Reload the Canvas page to see if that fixes the issue.

See this Clear browsing data page for more details.

Option 4. Clear Chrome browser extension

Another option is to install the Clear Chrome. browser extension for Chrome.  It adds a button in the toolbar that will clear your cache any time you press the button (and optionally it will reload the page for you, too).