Canvas Studio- Options Menu Not Showing

[JamieCampo]

Do the files uploaded to canvas studio have to be a specific type of file? After uploading the file to the studio the three dots on the side which are used for options are not showing up so the files cannot be annotated currently. Why might that be? How can this be fixed?

[Chris_Hofer · Accepted solution]

Hello there, @JamieCampo ...

This Guide will answer your first question: What file formats does Canvas Studio support? - Instructure Community (canvaslms.com).

I would assume that the videos you are uploading to Studio are less than 10 GB in file size [as described in How do I upload media files in my Canvas Studio ac... - Instructure Community (canvaslms.com)].  You might try to clear your browser's cache/history, close the browser, open the browser, and then try again.

• How do I clear my browser cache on a Mac?
• How do I clear my browser cache on a PC?

If these options don't work, you may need to reach out to the Canvas Help Desk folks to see if they have any other suggestions for you.  If you do reach out to them, please come back to this topic to provide an update ... and if you were able to find a resolution.

• How do I get help with Canvas as an instructor?
• How do I get help with Canvas as a student?

Good luck!

[ethan-franks]

Hello @JamieCampo, 

Did the suggestions from the previous post work for you? If not, could you attach a screenshot of what you are seeing so we can get a better idea of what is going on? 

Thanks!