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08-29-2022
09:05 PM
I have been trying to login on canvas on my iMac and it is not working, I am able to get into the account but when it opens the page doesn't seem to be fully loading but, the icons are not poping up
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08-29-2022
10:03 PM
Hi there, @KaylenPatterson ...
You're not alone in reporting this kind of issue with Canvas recently. Here are some things that I've been suggesting to folks:
- Make sure your web browser is up-to-date. I like to suggest either Google Chrome or Mozilla Firefox. Also, review this Guide: What are the browser and computer requirements for Instructure products?
- Clear your browser cache/history. Then, close your browser and restart it. Log back in to Canvas. Has anything changed for the better?
- Contact staff at Mt. San Antonio College. I found this page for you on their website which might have some good contact info: Student Home - Distance Learning (mtsac.edu).
- Contact the Canvas Help Desk staff. They may have some other suggestions for you, too.
I hope this will help a bit. Sing out if you have any other questions about this...thanks!
