canvas

[KaylenPatterson]

I have been trying to login on canvas on my iMac and it is not working, I am able to get into the account but when it opens the page doesn't seem to be fully loading but, the icons are not poping up

[Chris_Hofer · Accepted solution]

Hi there, @KaylenPatterson ...

You're not alone in reporting this kind of issue with Canvas recently.  Here are some things that I've been suggesting to folks:

• Make sure your web browser is up-to-date.  I like to suggest either Google Chrome or Mozilla Firefox.  Also, review this Guide: What are the browser and computer requirements for Instructure products?
• Clear your browser cache/history.  Then, close your browser and restart it.  Log back in to Canvas.  Has anything changed for the better?
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?
• Contact staff at Mt. San Antonio College.  I found this page for you on their website which might have some good contact info: Student Home - Distance Learning (mtsac.edu).
• Contact the Canvas Help Desk staff.  They may have some other suggestions for you, too.

I hope this will help a bit.  Sing out if you have any other questions about this...thanks!