canvas is not working

[AngelicaRamirez]

I log in and canvas in in flashing mode. 

I can no see my classes 

[chriscas]

Hi @AngelicaRamirez,

In my experience, that usually means that either your web browser (like Chrome, Firefox, Safari, Edge, etc) or operating system (windows, MaOS, Android, etc) are not updated.  I'd suggest trying all of the update functions you can find for your browser and operating system to see if that resolved the issue.  You could also try a different web browser if you have one available.

Let us know if this helps to get you into Canvas without it flashing.

-Chris

[SGarza24]

Chris,

I also seem to be having issues with Canvas not loading properly...see attached screenshot. I have restarted, cleared cookies and cache, used several browsers, and still can't figure it out.

-Sergio

[chriscas]

Hi @SGarza24,

Here's a post on this issue which I sent to someone else a few minutes ago:

When Canvas looks like that, it basically means that some of the files Canvas needs to look "correct" failed to load.  This could be because of a network issue, device being outdated, or some kind of security software incorrectly blocking the files Canvas needs.  I've seen a few similar posts recently, and some of the suggestions that have worked for some people are:

• Disable any VPN software if you are using any
• Possibly uninstall or disable Norton security software -- If this works, please do install install some other security product instead, do not leave your computer unprotected.
• Ensure your operating system (Windows/Mac) and web browser (Chrome/FireFox/Edge/etc) are updated
• Try a different web browser or device

I hope one of these suggestions works for you!

-Chris

[SGarza24]

Thanks for the reply, Chris. It was the Norton VPN.

What do you suggest I do to remain protected?

-Sergio