cancel account

[SandiEnbom]

To whom it may concern,

I accidentally signed up under the teacher sign up, instead of a student. I need to get this fixed ASAP. I had reached out to tech support which has not responded. Could someone please help me or let me know how to cancel this account so that I can re-sign up properly?

Thank you,

Sandi Enbom

[greydon]

Hello @SandiEnbom 

Thank you for contacting the Instructure Community. We're sorry to hear you've been experiencing issues with canceling your account. I will message you directly and get the details I need for canceling your account with Canvas. Normally, this would be handled by Canvas Support directly but if they haven't gotten back to you, I am happy to assist. 

[jjones929]

Is there a way for me the teacher to handle this transition? I obviously don't want the student having to worry about this.