I'm working with a teacher who is trying to install badgr for her section of a course. The other sections and teachers have been successful in adding badgr and connecting badges in the modules using the shared issuer in Badgr. For one of the teachers...

I took two classes with one professor and I am in six different groups. They take up space on my phone app. How do I leave these groups? The classes are over.

Hi there!I was wondering how to add multiple pictures to an inbox message on the app. Every time that I’ve tried it says that even one file (one picture) is too large to add or insert.Thank you,Dasha

I was asked to create a contingency plan in case there was a medium (days to a week) to long term (weeks to months) Canvas outage and/or internet infrastructure outage.Basic options  (medium term) were revert to paper, electronically submit papers vi...

Bit of a mystery. I have been searching the guides and question forum for similar issues and can't find any. Next up I will need to submit a ticket, but thought I'd ask here first.I'm an admin. I have an instructor who is unable to reply to student m...

Two problems with the new test Keys:1. when you generate a key the PDF generated doesn't allow users to select text, and it is constructed in a way that even when you use the Adobe tool to identify text it still does not.2. Hot spot answers on printe...

The new update to the Canvas Inbox has some issues. While it is easier to scroll through your courses, there doesn't seem to be a way to click on your Favorites, it is just one big long list depending on how long you have taught. Also, all formatting...

I have not been receiving any email or push notifications. I have looked over the notification settings and they are set as needed, but I still haven’t received anything despite getting announcements and assignments only in canvas. What can I do to s...

Good evening,I have been having an issue trying to get onto canvas when I use my Wi-Fi from home. Unfortunately I have to live in Tijuana for a little until i can afford to find a place closer to school and being that I work full time all I would rea...

I want to share a PowerPoint file I presented in class tonight with my students.  How do I do that?  I'd like to be able to set up a folder for Class #1 and put files in it to share with the students.  I want to be able to do this for all my classes....

Trying to give permission to see/edit the LH navigation menu in settings without having to enrol in the course for a custom role. Which permission controls the right to see/edit the LH navigation menu in settings? 

Hi,I need help. My discussion for Spanish 2 is not recording the speaker I am suppose to be mimicking. It only records my voice repeat the words.Is there something in the canvas setting that needs to be fixed? This feature worked all last semester. A...

When uploading a student CSV file to Canvas, we get an "Invalid UTF-8" error if any row has characters such as í or ñ in the name fields.   Notepad++ indicates the file is UTF-8. Are these characters not valid UTF-8?  Is there any way to upload files...

I am looking for some guidance for Advisors (departments, colleges) on tracking at-risk students in Canvas.  We have several of our colleges interested in what Canvas can offer them in terms of tracking at-risk students, especially at the college lev...

In Blackboard the students email was listed in the class roster, in canvas they do not provide the email address only when you click on it it goes to the email in class and I have to send an email since I'm a PC an inquiry in regular walden email. Pl...

A professor recently reached out in regards to 2 different time stamps showing under their module assignment settings and they are wondering why one is showing 9AM and the other shows 11 AM and wants only one (the 9 AM) to reflect since it's confusin...

Hi,I am trying to delete courses and enrollments, not in the selected import file. I am getting this message: An enrollment referenced a non-existent section.Any suggestions are welcome. Thank you

Hi the colors of my classes are appearing different from my MacBook compared to my iPad and iPhone. I was able to turn off the high contrast off on canvas on my MacBook but for some reason it is still on on my iPad and iPhone and I don't know how to ...

When I go to print a quiz from canvas - it does not convert the Latex type to math and so it does not print correctly. Any ideas?

Hi all,I have published a course under an Free for Teacher account and now I am trying to publish a second course but I keep getting the error "Complete registration by clicking the "finish the registration process" link sent to your email".However, ...