Where are my saved assignment comments?

[rblythe]

It seems there was an update regarding providing student comments/feedback. Now, a paragraph box pops up with formatting capabilities. However, now, none of my saved comments pop up as I start to populate as they did before. I have it toggled on to suggest comments. If you took this feature away, PLEASE bring it back. I teach primarily writing, and I have over 200 saved comments. 

[chriscas · Accepted solution]

Hi @rblythe,

This feature still seems to work for me.  As an admin, I haven't really used it much in the past, so I'm not sure what changes there could have been with this functionality yesterday.  if I type 3 or more characters and pause for a second, the comment library pops up with all of the options matching what I typed and I can click any of them to insert the whole comment.  If you are seeing something different, please let us know.  It could have just been a temporary glitch as the updates were rolling out yesterday.

-Chris

[BerniceFilerman]

The comments library is not showing up for me in Firefox or Chrome. There is a problem. I believe it should be investigated and solved by the folks who create these very useful programs. Date: Sept. 14, 2024.

[BerniceFilerman]

Please trouble shoot this problem, it is not fixed. The comments try and load, something seems to play in the background but the comments never actually show up.  Thank you

[Chris_Hofer]

Hi @BerniceFilerman ...

If the comment library is not working for you as intended, you should report this to the Canvas Help Desk staff.  They may have a ticket already created for this issue...in which case, your ticket would be added to the existing one so that if/when things are fixed, you would get updated about it.  You can contact the Help Desk staff by following the steps in this Guide:

How do I get help with Canvas as an instructor?

[rblythe]

Thank you for your response. It does seem to (kind of) be working now, but it is still glitchy. Sometimes when I type and pause, they auto populate, and other times nothing appears at all. Hopefully, the kinks all get worked out. I appreciate your response!